Please ensure that you have read and understood the terms and conditions
1. Understanding and acknowledgement
1.1: The patient will be provided with a detailed explanation as well as risk and benefits involved.
1.2: The patient will be provided with written pre-operative guidance and would be required to confirm that they fully understand those instructions. 1.3: The patient will need to complete a written medical history form at the time of reservation. The patients are obliged to inform the clinic in advance of all medical conditions he/she is aware of including, but not exclusively:
Allergy/Hay fever
Keloid scarring or difficulty healing
Anaemia
Kidney disease
Asthma or wheezing
Kidney stone or blood in urine
HIV/AIDS or ARC
Liver disease or jaundice
Hepatitis B or Hep C
Back problems/pain
Neck or Cervical injury
Cervical spondylitis
Loss of appetite/nausea/vomiting
Bladder infection
Respiratory disease / ARDS
Bleeding tendency/clotting problems
Neuritis (inflammation of nerve)
Bone or Joint deformity
Nervousness
Breathing difficulty
Pain in shoulder, arms or hands
Broken bones/bone disease
Palpitation or pounding heart
Burning or frequent urination
Peptic ulcer/stomach ulcer
Cancer, cyst, growth or tumor
Phlebitis of vein
Cataract/Glaucoma
Pneumonia
Change in bowel habits/bleeding
Problems during surgical procedure
Chest pain or pressure
Prolonged hoarseness
Chills, fever or night sweats
Psychiatric/emotional problems
Chronic cough
Recent gain or loss of weight
Constipation
Repeated diarrhoea
Coughing or vomiting blood
Rheumatic Fever
Diabetes
Rheumatism/Arthritis
Difficulty in sleeping
Ringing in the ears
Dizziness/fainting/passing out spells
Scarlet Fever
Double vision or blindness
Severe ear, nose, throat trouble
Epilepsy/convulsions/seizures
Sexually transmitted disease
Excessive tiredness or fatigue
Sinus trouble
Eye injury or disease
Skin rash/disease
Family history of cancer
Shortness of breath
Family history of high blood pressure
Sugar or Albumen in urine
Frequent colds
Swelling of ankles or feet
Frequent or severe headaches
Swollen or painful joints
Frequent or severe indigestion
Tendonitis/weak wrists
Gout
Thyroid trouble
Head injury
Tightness in chest
Heart murmurs/mitral valve prolapse
Trouble concentrating
Heart trouble/disease
Tuberculosis
High blood pressure
Hormonal problems
1.4: Harley Street Hair and Skin Care Clinics shall not be held liable for any damage occurring as a result of the patient´s failure to disclose any such details
1.5: The patient will inform the clinic of all medications taken in the last 30 days.
1.6: The patient should avoid taking Aspirin or Ibuprofen from seven days prior to their procedure and must inform the clinic if they have done so.
1.7: The patient should avoid alcohol from seven days prior to their treatment and must inform the clinic if they have done so.
1.8: The patient should avoid the use of Minoxidil from seven days prior to their treatment and must inform the clinic if they have done so.
1.9: Pre and post op patient photos will be taken and are to be used at the clinic´s discretion and in accordance with its legal requirements for documenting all work done. The patient can request for his or her identity to be kept private.
1.10: Harley Street Hair and Skin Care Clinics reserves the right to amend the terms and conditions at any time and without prior notice.
1.11: Harley Street Hair and Skin Care Clinics reserves the right to amend our pricing structure at any time and without prior notice.
2. Treatment
2.1: A hair transplant procedure is a cosmetic procedure with it being arranged upon patients own request. Patient is expected to understand the explanation and agree to any actions or conducts reasonably necessary to perform the treatment.
2.2: The patient understands the limitations of hair restoration surgery and the expected outcome of treatment prior to commencement.
2.3: The patient understands that a hair transplant procedure merely transplants existing hair from the donor area to the recipient. This process does not have any control over the future, continued and progressive loss of existing hair on the scalp.
2.4: Hair transplantation is a medical redistribution procedure that moves your own natural hair from one area to another, it does not create any new hair, nor does it stop the balding process. The results of a hair transplant will depend on the ratio between the demand (balding area) and the supply, (size and density of the donor area), as well as on the patient’s natural healing ability.
2.5: When undergoing any procedure at Harley Street Hair and Skin Care Clinics, you are paying for our expertise and experience in hair restoration, but not for a specific result. All photographic examples shown in the consultation and/or marketing material are for illustration purposes only and the patient fully understands that no guarantee can be given as to the exact outcome of this or any other medical procedure.
2.6: It is not possible to implant hairs too closely together as some space has to be allo wed for healing. The patient can always elect to have further hair transplant sessions to add more density to an area or to cover larger areas, providing the surgeon deems it appropriate for his or her case.
2.7: The patient understands that there may be discomfort associated with the treatment. Other side effects may include slight bleeding, redness, numbness and swelling.
2.8: The patient understands that hair restoration procedures may result in detectable scarring. The clinic will undertake the procedure with the aim of minimising any potential scarring in the case of both FUE and FUT hair transplant procedures.
2.9: The patient understands that over the long term, transplanted hair will mirror the behaviour of the hair in the donor region. This means that should the donor hair become thinner over your lifetime, so can the transplanted hairs.
2.10: For best results, the patient must comply with our written and verbally given aftercare instructions, which may include medical treatments to halt further hair loss, attending suture removal and other post operative appointments.
2.11: Harley Street Hair and Skin Care Clinics will not be held liable for any associated costs connected with having aftercare or follow up treatment to deal with any possible complications, this includes travel, accommodation or economic costs to the client relating to time taken off work or loss of potential earnings.
2.12: Harley Street Hair and Skin Care Clinics can provide a guideline as to how long any given procedure will take to complete. Due to numerous variables, the procedure may be shorter or longer than estimated.
2.13: Harley Street Hair and Skin Care Clinics reserves the right to cancel the procedure in the interest of patient safety, in such cases where the patient is deemed to be under the influence of drugs or alcohol. In such an event, the clinic will retain 50% of full cost of the procedure as a cancellation charge. The clinic will advise of any measures the patient needs to take and will attempt to reschedule the procedure should the patient wish to proceed at a later date.
3. Payments
3.1: The patient will be quoted a fee during an in-person consultation or after a video consultation to perform the procedure. Harley Street Hair and Skin Care Clinics will undertake the procedure for the agreed fee.
3.2: A non-refundable deposit of £1000 GBP for Hair Transplant procedures must be paid in advance to secure the patient´s chosen procedure date. For all other procedures a minimum of 25% of the actual price is required as deposit. The deposit sum can be paid followed by an invoice from the clinic or by bank transfer into clinic’s named account. We do not accept cash payments. Until such time a deposit is placed, the patient´s desired booking date will remain available for other patients to reserve.
3.4: We accept: Visa and MasterCard, cash and bank transfers, please note we do not accept cheques, American Express. Card payments must be accompanied with photographic ID.
3.5: All payments are required to be paid in full, 14 days prior to the treatment date for cooling off period to be exercised. If a waiver of cooling off period has been agreed / in place, patients are expected to complete their payments minimum of 5 working days before the agreed procedure date.
4. Bookings, Rescheduling and cancellations
4.1: Bookings – £1000 non-refundable deposit is payable at the time of booking. Until such time a deposit is paid, the chosen booking date will remain available for other patients to reserve. The deposit can be used once within a 12-month period, from being received, to re-schedule and secure a treatment date.
4.2: Rescheduling – if you need to reschedule your surgery date, an administrative fee will apply as follows:
More than 14 Days’ notice: procedure will be rescheduled free of charge.
Less than 14 Days’ notice: £1,000 rescheduling fee.
This policy does not reflect the 14 days cooling off period or period of reflection (pls see patient contract for further details).
4.3: A 2 week / 14 day, ‘cooling off period’ applies from the date full payment is received. The cooling off period of 14 days will automatically be waived if treatment is requested by the patient to commence within that 14-day period.
4.4: If the procedure is scheduled within the next 14 days of full payment or finance agreement any cancellation request will incur in a commensurate sum to cover our costs in preparing to provide the treatment to you
4.5: “ALL” cancellations requests by the patient are required to be sent by email to [email protected].
4.6: Rescheduling if necessary due to previously unknown medical conditions will be rescheduled where possible. If after reasonable consideration the indicated medical condition prevents rescheduling of the procedure, then a refund would be given to the patient after deduction of the costs incurred to arrange that session.
4.7: Cancellations due any to pre-existing medical conditions where they were known by the Patient but was not disclosed to the clinic prior to booking the Procedure, the clinic will retain 50% of full price of the procedure as cancellation charge.
4.8: If the procedure has to be cancelled intra-operatively due to unforeseen medical conditions. The clinic reserves the right to deduct the costs incurred by the Company as reasonably deemed fit. The clinic will advise of any measures, the patient needs to take and will attempt to reschedule the procedure should the patient wish to proceed at a later date.
4.9: If a procedure is cancelled or requested to be postponed by the patient on the day of treatment, the clinic will retain 50% of full cost of the procedure as a cancellation charge. The clinic will advise of any measures the patient needs to take and will attempt to reschedule the procedure should the patient wish to proceed at a later date.
4.10: Harley Street Hair and Skin Care Clinics will endeavour to ensure that your procedure undergoes according to schedule, however, for reasons beyond our control, we may need to cancel or postpone your procedure at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your procedure.
4.11: Harley Street Hair and Skin Care Clinics reserves the right to amend booked surgery dates. Such changes are rare and are undertaken in the patient´s best interest and safety. In the unlikely event of a surgery date amendment, the deposit sum and other payments will be transferred to the next available date.
4.12: Harley Street Hair and Skin Care Clinics will not be liable for costs arising from scheduling changes in the provision of our hair transplant services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the client relating to time taken off work or loss of potential earnings.
